Keiser Limited Equipment Warranty
All products manufactured by Keiser are warranted against defects in materials and workmanship as follows (providing the damage was not caused by abuse, misuse, or neglect of normal care):
* Structural integrity of frame members - 10 years
* Cylinders, displays, processor boxes, and thumb buttons (except plastic parts) - 3 years
(1 year warranty if using compressor(s) without drying mechanism)
* Compressor and dryer, cables, pulleys, and bearings - 2 years
* Chrome - 1 year
* Paint, upholstery, seat belts, hand grips, and other rubber and plastic products - 90 days
Note: Keiser's warranty only applies to the United States domestic market. Keiser equipment exported out of the US will be void of warranty unless purchased directly through a Keiser international distributor or dealer in the country of installation, or direct from Keiser's international division. Keiser will not honor warranties on equipment purchased in the US and exported.
Keiser M Series Cardio Warranty
The Keiser
M3 Indoor Cycle and Keiser
M5 Strider are warranted to the original purchaser, to be free from defects in materials and workmanship for the following period(s), starting from the date of original delivery as evidenced by the appropriate shipping documents.
· All Inclusive - 3 Years (Excluding labor and wearable parts)
· Wearable Parts - 6 Months (Wearable parts include: "T" Handles, Pedal Cage, Pedal Strap, & Saddle Upholstery)
Not Covered Under Warranty
· Loss caused by accident, abuse, improper use or neglect.
· Improper maintenance.
· Improper assembly by the purchaser.
· Failure to follow instructions as stated in the Parts and Maintenance Manual. -
manuals.keiser.com
Warranty Terms
The use of any exercise equipment, including, without limitation, Keiser’s strength training equipment in which resistance can be changed at anytime during the repetition, and any fixed gear bike, including, without limitation, the Keiser M3 bike, without proper instruction and supervision violates the terms of the agreement for purchase of such products. The ability to add resistance anytime during a repetition, including, without limitation, the ability to do a heavy negative may be dangerous, especially for anyone that does not recognize or respect the potential danger. The inability to stop pedaling on a fixed gear bike before the flywheel stops may also be dangerous to anyone riding, especially anyone that does not recognize or respect the potential danger.
Therefore, users, agents, or anyone directing the use of said equipment shall determine the suitability of the product for its intended use, and said parties are specifically put on notice that they shall assume all risk and liability in connection herewith. For proper instruction on the use of Keiser’s products, please refer to the user’s manual located at
manuals.keiser.com, go to
Keiser’s website, or contact Keiser at 2470 S Cherry Avenue, Fresno, CA 93706, by phone Toll Free: 800.888.7009 Direct: 559.256.8000, or by Fax at 559.256.8100.
The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness. Keiser shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its products. Keiser's liability hereunder is expressly limited to the replacement of parts not complying with this warranty or, at Keiser's election, to the repayment of an amount equal to the purchase price of the parts in question.
The warranty terms begin with the date of original delivery to be evidenced by appropriate shipping documents. Any alteration of the equipment so listed without express written consent of Keiser shall constitute a waiver by the buyer of this warranty. This warranty does not cover other brand name products distributed, but not manufactured by Keiser, which are subject to their respective manufacturer’s warranties.
During the warranty period, warranted defects will be repaired or replaced at Keiser’s discretion. Keiser is not responsible for labor charges incurred to remove the defective part and install the repaired part. All claims under the warranty must be in writing and authorization obtained from Keiser to return the defective parts for exchange. The customer is responsible for all transportation costs on warranted items to and from the point of manufacture. Replacement products are warranted for the balance of the original warranty period.
Process
* Keiser's service department may be contacted through a
service request, by
email , by phone at 559.256.8000 or by fax at 559.256.8100.
* As parts are ordered, service will check the original delivery date. This will determine whether the part is a warranty replacement or not.
* Service sends out parts to whomever is responsible for the repair.
* Keiser will not be responsible for improper repairs made to Keiser equipment.
* Keiser will not be responsible for non-authorized Keiser replacement parts used in repairs.
* Products or parts distributed by Keiser, which are produced by another manufacturer, will be covered by the respective manufacturer's warranty.
International Warranty Info
All Keiser equipment sold by Keiser distributors, dealers, or salespeople must be registered for warranty purposes. The
warranty registration form must be filed within 7 days of the sale or installation. Forms are available by contacting the service department or direct download
here.
Keiser's warranty only applies to the United States domestic market. Keiser equipment exported out of the US will be void of warranty unless purchased directly through a Keiser international distributor or dealer in the country of installation, or direct from Keiser's international division. Keiser will not honor warranties on equipment purchased in the US and exported.
Additional Questions
If you have any additional questions regarding the Keiser warranties, feel free to
contact our service department, and they will be happy to assist you with any warranty issue.
Thank you.
